Refund policy

Standard Returns Policy

Return Period

If you are not satisfied with your purchase, you may return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that shipping charges will not be refunded.

Promotional Period Exceptions

The returns policy may vary during promotional periods. Please check the terms and conditions of the promotion before placing your order.

Purchases from Other Retailers

For the return or exchange of Lumivalle products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (Excluding Black Friday and Other Promotions)

For all returns, please contact us at support@lumivalle.com to obtain a return label.

Please include your order number and the item(s) you wish to return in your email.

We will reply with further instructions within one business day upon receipt of your email.

Return Shipping Address

Please ship your return items to the address below. Please clearly write your order number on the outer package for fast identification and processing.

Address:
No. 718 Lianhua Street, Xinxing Subdistrict, Tianfu New Area, Chengdu City, Sichuan Province, China

Contact Number:
+86 150 7035 8947

Damaged Items

If your items are received damaged, please send a photo of the damaged item(s) along with your order number to support@lumivalle.com within 14 days of receipt, with the subject line: DAMAGED.

Missing Items

If you have not received your full order, please contact us at support@lumivalle.com with the subject line: MISSING ITEM, along with your order number, within 14 days of the expected delivery date.